Dear Our Valued Travel Agents,
◎ Two-time Reissue Fee waiver for all International routes and Refund Fee Waiver
1. Applicable Routes: OZ International Routes
2. Details
a. Period
· Date of Issue : 10 Mar 2020 ~ 24 Oct 2020
· Departure Date : 10 Mar 2020 ~ (No limit)
b. Applicable Subject
· OZ Int’l Ticket (988 STOCK) (C/S FLT included) (Exclude mileage tickets)
c. Additional info (One time reissue fee waiver or refund fee waiver ☞ Refund fee waiver is not applicable after 1x waive reissue fee)
· 2x Reissue Fee waiver due to SKD CHG
– SKD CHG, Collect fare difference/TAX according to RRT
· Refund fee waiver
· For journeys with OAL, allow restriction if Long Haul section is OZ marketing
d. Possible date for change
· Departure date/reissue: Within ORGN ticket validity (unused ticket: 1 year from DOI / half-used: max 1 year after departure date)
3. AUTH NBR : 0KLHR1GM (‘0’ is number)
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◎ Refund/Change due to Covid-19 (Subject with immigration restriction and quarantine measures)
Please use waiver below regarding quarantine measures in Korea starting April 1
○ Issue : ~ 30 Jun 2020
○ Departure Date : ~ 31 Oct 2020
※ Application period will automatically terminated when the relevant country policy is terminated.
○ Refund Fee, Reissue Fee
– Exemption of reissue fee 1x (Refund fee exemption after reissue)
– Exemption of Refund Fee (Unused ticket also allowed)
– Refund fee waiver for seat EDM included
(Codeshare ticket (988) and mileage tickets included)
○ AUTH NBR : 0KLHR0LS (‘0’ is number)
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◎ AUTH Waiver for ASIANA AIRLINES NO OPERATE FLIGHT
■ Handling guidelines
– Reschedule fee waive
1 X Reissue fee waive (Fare difference/TAX waive, call OZ Office for details)
– Applicable for unused segment, Refund fee waive, submit via BSP
○ AUTH NBR : 0KLHR002 (‘0’ is number)
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Additional Info
Tickets issued via Travel Agent must be handled by respective travel agent with following AUTH (will collect ADM if above guidelines are not complied)
