SQ – JKT/21/006: PANID:SINGAPORE AIRLINES GLOBAL TRAVEL WAIVER POLICY FOR COVID-19, TRAVELING ON/AFTER 01 APRIL 2021

JKT/21/006

 

04 March 2021

 

 

Dear Valued Agency Partners,

 

 

SINGAPORE AIRLINES COVID-19 GLOBAL TRAVEL WAIVER POLICY FOR TRAVELING ON/AFTER 01 APRIL 2021

 

 

  1. Please be informed of the updated Global Travel Waiver Policy for Covid-19, for travel on/after 01 April 2021.

 

  1. For ticket issued under SQ/MI (618/629) documents and booked for travel on SIA, SilkAir or SQ/MI codeshare flights for travel on/after 01 April 2021, in case of (1) flight cancellations or (2) when SQ/MI-operated flight was removed from a passenger’s booking due to Covid-19, regulatory/governmental regulations, even if flight is still operating, passengers will be entitled to the following options:

 

  • Refund the unused sector without fees.
  • Rebooking without change fee. Fare top-ups to prevailing fare at time of reissuance and other additional charges (e.g. applicable taxes) may apply.
  1. For partially unused tickets exceeding the maximum stay condition, fare top-ups to the next applicable fare and other additional charges (e.g. applicable taxes) will apply.

 

  1. Please insert this circular JKT21006 as the approval code for refund or change fee waiver in the Endorsement box, for reissuance in accordance to conditions highlighted in paragraph 2.

 

  1. For Global Travel Waiver Policy covering tickets with travel dates on/before 31 March 2021, please refer to sales circular JKT/20/017 sent on 09 December 2020.

 

  1. Should you have any further queries, please contact your sales representative.
  2. Please disseminate this information to your front-liners, sub-agents as well as relevant department.

Please check the attachment below

JKT21006 PANID- SINGAPORE AIRLINES GLOBAL TRAVEL WAIVER POLICY FOR TRAVEL ON or AFTER 01 APRIL 2021