Dear Valued Travel Agents,
Mabuhay!
The following handling guidelines shall apply to all affected passengers amid COVID-19 concerns.
These shall apply to all international and domestic routes on PR and 2P operational flights including codeshare and interline whether totally unused or partially used tickets.
FOR INVOLUNTARY CHANGES
Applicable for the following:
- All passengers holding tickets with travel from 15 March to 30 April 2020.
- All passengers affected by cancelled flights due to COVID-19 and/or passengers covered by a travel ban (e.g. community quarantine, denial from thermal screening, mandatory quarantine/self-isolation, etc.) covering the period02 February 2020 to 31 March 2021. Please see important reminder for PH-Australia bound passengers (reference COVID-19 Issue 17.A dated 26 November 2020).
Note: a) Passengers with incomplete travel requirements (ie. Failure to present travel pass, medical certificate, and/or negative COVD-19 test results) are not involuntary, therefore collect applicable penalties and fare difference.
- b)For cancellation on Apr 1, 2021 onwards, pls contact PAL office or account executive for waiver code
Applicable to all sectors in the ticket provided that all sectors are in PR 079 plate.
FOR VOLUNTARY CHANGES (WORRY-FREE FARES)
For passengers not affected by cancellations and travel bans, apply fare conditions per fare brand.
Kindly to find the attachment for Handling Guidelines details information :
IMPORTANT REMINDER:
Please check the most updated travel regulations in the government website of the country or province that you will depart from or arrive in.
These regulations may have an impact on the status of your flight.
Click this link to go to the Travel Rules and Requirements page.
*PS: Philippine Airlines Jakarta is currently implementing work from home in support of our Indonesian Govt’s drive to reduce COVID spread.
We sincerely apologize for the inconvenience and thank you for your patience and kind cooperation during this very challenging time.
