Dear Valued Travel Agents,
Mabuhay!
Please be advised of the following handling guidelines shall apply to all affected passengers amid COVID-19 concerns. These shall apply to all international and domestic routes on PR and 2P operational flights including codeshare and interline whether totally unused or partially used tickets.
FOR INVOLUNTARY CHANGES
Applicable for the following:
a. All passengers holding tickets with travel from 15 March to 30 April 2020.
b. All passengers affected by cancelled flights due to COVID-19 and/or passengers covered by a travel ban (e.g. (community quarantine, denial from thermal screening, mandatory quarantine/self-isolation, etc.) covering the period 02 February to 31 December 2020.
Applicable to all sectors in the ticket provided that all sectors are in PR 079 plate.
FOR VOLUNTARY CHANGES
For passengers not affected by cancellations and travel bans holding tickets issued until 31 October 2020, apply fare conditions per fare brand.
Kindly to find the attachment for Handling Guidelines details information :
IROPS COVID-19 ISSUE 12 DATED 18SEP2020
Note :
*For Paspor Non-Filipino who want to travel to the Philippines, kindly to double check with the Philippine Embassy and ask for the certification issued by Philippine Embassy.
*Effective 15 August 2020, all passengers who will be traveling to/from the Philippines will be required to wear FACE SHIELDS, aside from face masks, as mandated by the Department of Transportation (DOTr) of the Philippines.
