ID Newsletter NOV23 – New flights taking off Asia-Pacific

Reminder – Tickets with Dec. 31, 2023 expiration


Wholly unused tickets issued May 1, 2019 – Dec. 31, 2022 expire on Dec. 31, 2023. These tickets must be exchanged and travel must begin by Dec 31, 2023. The return travel can be after Dec. 31, 2023 as long as the outbound travel begins on/before Dec. 31, 2023. We are not extending ticket validity or making exceptions for these tickets.

Tickets can no longer be converted to ETC. Additionally, and effective immediately, refunds to the original form-of-payment or ETC are not allowed for tickets expiring on Dec. 31, 2023.

Options for tickets that expire on Dec.31, 2023

  • Use for the person named
  • U.S. point-of-origin refund with cancel fee, if eligible

This applies to all tickets, regardless of point-of-sale. Please also note that the original ticket-issue date always determines the validity/expiration of a wholly unused ticket. Even if a ticket has been exchanged, the original ticket-issue date still determines the ticket validity.


More information, please visit:

Jetstream Booking and Ticketing | Ticket Validity and Unused Tickets

Implementation of agency memo service fee
Effective January 01, 2024, United will implement US$ 50 agency memo service fee per memo. This fee is in addition to memo amount and applies to debit memos and credit memos.

November to December flight operation update


Find where we’re flying in November to December 2023. Get more updates on trans-Pacific flight connectivity from Indonesia to the U.S.

See the shedule

Coming next summer – our largest transatlantic schedule ever
Get your summer started early with United and our largest transatlantic schedule ever. In summer 2024, we’ll fly nonstop to 38 international cities.


Learn more

New DEN United Club locations
Two new United Club locations opened at DEN, including our largest in the world with 35,000 sq.ft. and 600 seats along with a bar featuring local and craft beers.


See details

LAX lounge awarded
The Star Alliance LAX airport lounge was named “North America’s Leading Airport Lounge” by World Travel Awards 2023 – for the fourth year in a row!


Read more

Helping customers who use personal wheelchairs
United will launch new tools to help customers who use personal wheelchairs, including technology to determine which aircraft can accommodate different sized chairs.


Learn more



Thank You & Regards,