AGENT NEWS: Updated Handling Guidelines on Irregular Operations by Travel Agents

Dear Our Valued Travel Agent,

Mabuhay from Philippine Airlines!

Please be informed on updated Handling Guidelines on Irregular Operations by Travel Agents as attach file.

For urgent concerns and information, you may reach us via:
• Hotline: (+632) 8539-0000 / (+632) 8855-8888
• Philippines Mobile – (+63) 919-056-2255
• Messenger:
• Viber: Search for Philippine Airlines
• WhatsApp: Add us as a new contact
 (+63) 998-951-4359
• myPAL Web Chat: 

We also encourage you to check the status of your journey before proceeding to the airport. Please log on to

A flight’s status is updated in real-time, and there is no need to call the PAL Contact Center to verify the information.

Due to the developing situation our flight schedules are highly subject to change for reasons beyond our control. 

We may have to cancel flights or adjust our planned schedules.

We sincerely apologize for the inconvenience and thank you for your patience and kind cooperation.

Rest assured that your health and safety is always our first and most important concern.

From the Heart of the Filipino, Thank you and Mabuhay!

Thank You & Regards,


IROPS guidelines UPDATED