Dear Valued Agents,
We are pleased to inform you for New Fare Family of SilkAir Indonesia Northern Winter 2017 (NW 17) market fares, effective ticket issue on/after 20 January 2018 onwards.
New Fare Family contains of new rules regarding Changes/Refund/No-Show Fees based on Short/Long Haul points, Cabin and Booking Class.
Please refer to below details :
1. New Fare Family
2. New Change Fee
3. New Refund Fee
4. New No-Show Fee
5. The above new rules will apply for ticket issued on 20 January 2018 onwards.
6. All tickets issued before 20 January 2018 will refer to the old fare conditions, please refer to below details :
.6.1 Changes for Unused Ticket regarding change route, change date of travel (from low season to high season), upgrade/top-up/up-sell,
new fare conditions will apply.
.6.2 Changes for Unused Ticket regarding change date of travel (low season to low season or high season to high season) the old fare conditions
will remain.
.6.3 Changes for Half Used Ticket, the old fare conditions still apply regardless of the changes you make to your ticket.
.6.4 However, as a special exception, passenger still be able to select an available Standard Seat in advance for free regardless of fare type
you choose.
Kindly note that Sapporo (CTS) fares has been removed from NA(2) fare sheet since date of operation until 6 January 2018.
7. The endorsement box applied for issuing ticket, please ensure to match with sales talk and edit manually in case system not updated yet.
8. Please refer to the details in the attached fare sheets
(See attached file)
RO-2017-446 BPN_LOP_MDC_UPG Approved Confie fares NW17_18 eff 20JAN -31MAR 2018_New Fare Family.002
RO-2017-446 BDO_KNO_PKU Approved Confie fares NW17_18 eff 20JAN -31MAR 2018_New Fare Family.002
RO-2017-446 JOG_SRG Approved Confie fares NW17_18 eff 20JAN -31MAR 2018_New Fare Family.002
9. Please disseminate this information to your front line staff and other related departments
Thank you and happy selling!.
