Dear Travel Partners,
Thank you for your support during this unprecedented time.
September 16, 2020 – ANA has updated the precautionary measures in response to the outbreak of the new-type coronavirus (COVID-19) in order to maintain a safe, secure environment for its customers, flight/cabin crew and other employees. Please refer to below information:
- Eligible Tickets
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For itineraries to/from/via airports in Japan (including to/from The Americas and Europe) |
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| Date of issue | Tickets issued up to and including September 16, 2020 |
| Boarding Date | Departure from February 26 up to November 30, 2020 |
*International Tickets issued by ANA that meets all of the conditions above
- Ticket numbers starting with “205“
- For tickets issued by other airlines’ document, please contact each respective airline.
- Change of Boarding Date
- Change of boarding date is allowed once (1x) free of charge to new boarding which must be either on/before March 31, 2021 (complete travel) or 1 year after original date of issue (complete travel) whichever is earlier.
- The new schedule must be booked in the same booking class (RBD) and not allowed to change to other carriers.
- The ticket must be reissued with no additional charges and add “WCN001” in the endorsement box.
- For half-used tickets, changes beyond the validity/max. stay of the ticket is not permitted.
- Tickets may be left open until the new departure date is decided. Please cancel/remove the original flight reservation to avoid no-show.
- Ticket Refunds
- Customers with applicable tickets may request a refund (cancellation/refund fee will not apply).
- Submit a manual refund application via BSPLINK and input “WCN001” in the reason for the refund box.
- Unless you have proceeded with auto-refund, please let us know in advance to avoid double-refund.
- Change the ticket status to “R“
- A refund can be requested up to 1 year and 30 days from the travel start date (or issuance date if prior to travel).
- Once you have submitted a refund request through BSPLink, you do not need to email the RA number. Please monitor the refund through BSPLink, once approved it will be reflected in your BSP Billing.
