For travel between 24 January-31 March 2020:
A refund is permitted where travel was restricted by a government imposed travel restriction regardless of the route or government issuing the restriction.
Customers booked on a non-stop AKLEZE flight for travel from
20 March 2020 are eligible for a refund.
For flights cancelled for travel to, from or via the USA, please check to
see whether the ticket is eligible for a refund under US DoT
For flights cancelled for travel to and from Europe, EU regulations
state that customers can request a full refund in the following
instances:
- When a flight is cancelled with departure from a European country regardless of the operating airline.
- When a flight is cancelled by a European airline (listed below), arriving into a European country where Air New Zealand is the ticket issuer. No refund is permitted if arrival into EU country is operated by non-European airline e.g. Singapore Airlines, United Airlines, Cathay Pacific.
Please visit
here for the full Q+As for refunds due to EU regulations
We are assessing customer requests for refunds based on financial hardship or compassionate reasons, to be considered for this relevant documentation and request must be emailed to Agency Sales to review.
An Airpoints Dollars incentive is available to customers with refundable tickets who choose to hold their ticket in credit instead of receiving a refund. Click
here for more information.
*Flexibility regulations subject to change following global Covid-19 situation, please visit below link for the most updated information regarding Air New Zealand customer flexibility guide.
20 January 2021
Confidential, Flight, News, Transportation